Crane Miles is a loyalty program by Uganda National Airlines Company Limited trading as Uganda Airlines based on the system that grants passengers reward miles for every international Flight they take and enables them to spend these reward miles again on international Uganda Airlines Flights.
Just click here to become a member or you can also contact our call center on +256 200 406 400 or email us on loyalty@ugandairlines.com
Soft copy cards will be emailed to all members once they have completed registration. Hard copy cards will be issued only to Gold and Platinum Members. However, even without a hard copy card, you will still be able to perform your transactions on the Uganda Airlines website or through the Call Centre.
Once your membership is activated, you can earn miles for all flights you take, whether you have purchased the tickets through Uganda Airlines' direct sales channels or through authorized travel agents. When making your booking through a travel agent, you will need to provide the agent with your Crane Miles number so that it can be added to your booking.
The more you fly, the more miles you can earn and spend on your flights.
You can earn miles for all the services and tickets you buy, EXCLUDING:
Your miles will have been transferred to your account no later than 72 hours following your flight. The miles you have earned will be automatically transferred to your membership account only if you have specified your registered Crane Miles member mobile phone number or email address during the reservation and ticketing process.
Your miles remain valid until the end of the third calendar year following the date when you earned them. For example, miles earned in August 2023 remain valid till the end of 2026.
You can only be entitled to earn miles after you have completed your flight.
You can redeem your miles by clicking on the 'Use My Miles to Buy' section under the payment options tab when purchasing tickets on our website at www.ugandairlines.com
You can only use your reward miles to purchase reward tickets and additional services for respective flights. The miles you've earned cannot be converted into cash.
After your flight, please log in to your Crane Flyer account and click on 'Claim Missing Miles.' Follow the instructions to have your miles credited to your account. This must be done within 3 days of the flight date.